Refunds and support
Last updated August 8, 2026
30-day guarantee
If Kleanse is not right for you, request a refund within 30 days of purchase. Email support@kleanse.app from the address used at checkout and include the Dodo order number. Do not send payment-card details or your full license key.
Activation help
For a lost Mac or an activation that cannot be deactivated normally, send the order number, the email used at checkout, and the names of the Macs shown in Kleanse. Support can remove the unavailable activation from Dodo's dashboard.
License delivery
Dodo Payments emails the license after payment. Check spam or filtered folders first. If it has not arrived, contact support from the checkout email address.